Consumer Alerts

Meter Replacement Project starts Oct 2019

Garland Water Utilities has begun a multi-year capital improvement program to replace aging water meters throughout the city.  Water customers may see the city’s meter contractor, Compass Metering Solutions, working between the street and sidewalks installing the new water meters.  Scheduling of these replacements will be by meter read or billing cycle routes.  The city reads water meters Monday – Friday, every week.  The city is divided into 20 sections, one for each business day of the month.  See map to find out when crews will be working in your area.  Meters will be replaced for all customer types such as residential, commercial, industrial, etc.  For questions or concerns, please visit or call water operations at 972 205-3210.

Annual Smoke Testing for Wastewater PipesPicture of smoke being introduced into the wastewater piping system and coming up through the ground

The Water Utilities department conducts leak detection tests on the pipes of our sanitary sewer system every year during the months of July, August and September.  The tests are performed by the department’s Inflow & Infiltration section by pumping a special non-toxic, non-staining smoke into the sewer lines a section at a time.  If there is a crack or break anywhere in the pipeline, the smoke will rise to the surface and the crew can visually see the exact location where repairs are needed.

Water from rain events or even naturally occurring ground water can seep into pipes that are broken or cracked which adds to the flow of water going to the wastewater treatment plant.  More flow means increased processing costs.  Keeping this water out of our pipelines saves money and prevents unnecessary high flows through the equipment at the plant.

The smoke is created using a mineral oil base that does not cause harm to humans or animals.  It won’t leave a residue even if it gets into a resident’s house.  This test can be helpful for a resident as the smoke may come through if there is a plumbing problem in the house.  Smoke will come up in weak spots (plumbing issues) even if the P-trap is full. For seldom used drains or P-traps (10 days or more), the water has probably evaporated and it is recommended that residents put about a cup of water down the drain to fill the P-trap so smoke does not come into the house.

City areas for wastewater pipe smoke testingThe smoke testing area  for summer 2019 will be from Shiloh Rd to N. Melody Ln & Marion Dr. and from Miller Rd. to Cardinal Ln. You can see a map of the area at This year’s testing encompasses a fairly large area and may continue through to a few weeks in October. Click here for a larger view of the map.

When the crews plan to work in your neighborhood, an information tag will be hung on your front door three days before the work is started.  Rain or high winds can affect the test results so there are times when testing will have to be postponed.  Residents will be notified if defects are found on private property.

If you have any questions about the city’s smoke testing program, please call 972-205-3210 or email us at
Note: This article will remain active on this site.  Testing area info will be updated annually.

Safe Drinking Water in Garland

The City of Garland’s water system is rated “Superior” by the Texas Commission on Environmental Quality
(TCEQ) - TCEQ’s highest rating - and meets or exceeds all state and federal drinking water requirements. Garland Water Utilities is working with our water supplier, the North Texas Municipal Water District as well as national industry experts at the American Water Works Association to make sense of the methodology referenced in the article by BestLife. The guidelines cited in the article are based on their own “health guidelines” rather than the requirements set forth by the federal and state agencies responsible for monitoring drinking water safety.

Garland takes great pride in the high quality of its water, which is the same water shared by the entire North Texas Municipal Water District service area.

An online lifestyle magazine posted a story titled “The 25 U.S. Cities with the Worst Drinking Water.” Garland appeared on their list along with 16 other Texas cities, including North Texas cities (Arlington, Dallas, Fort Worth, Frisco, Grand Prairie, Irving, McKinney and Plano).  It is important to note that the Federal and State standards for water quality were not the measurement for this rating.  As always, if you have questions about your drinking water, be sure to go straight to the source, your Garland Water Utilities department.